We understand that life can throw the unexpected at us sometimes, which may result in you needing to change your plans. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours notice.
Face to Face Appointments
If you cancel a face to face appointment with less than 24 hours notice, or if you fail to attend your appointment for any reason, you will be charged a cancellation fee, which is 50% of the total cost of the appointment.
If you are more than 15 minutes late for your appointment, we may be unable to see you, or may still have to end the appointment at the same time, resulting in a shorter appointment session. This is to ensure that we do not run late for our other patients. We will endeavour to do what we can for you as we understand that sometimes these situations cannot be helped. No partial refund will be available in these circumstances.
Rescheduling Your Appointment
You can reschedule your appointment up to 24 hours prior to your appointment start time by calling the clinic on 01257 452224.
Our Rights to Cancel
We may need to amend or cancel your appointment, even after this has been confirmed due to circumstances beyond our control. We will contact you as soon as possible if this happens.
If one of our physiotherapists has to cancel an appointment we will endeavour to find an alternative physiotherapist. Where this is not possible we will reschedule your appointment.